How to return our bottles

Step 1: Register account

Register account in our official website www.theraintree-natural.com

Step 2: Notify us prior return the bottles

Send us an email to raintreestore@gmail.com to notify us on the return of bottles and the numbers of return bottles.

Step 3: Return via postage / drop off

We collect the bottles with our label “The RainTree” only. These bottles will be reuse. They will be wash, sterilize and refill. Label you name and phone number.

Send to:

6-1, Jalan Margosa SD10/4B,

Bandar Sri Damansara,

52200 Kuala Lumpur

Step 4: Credit the amount of return bottles to customer account

Once we receive the bottles, we will check the condition of the bottles. Amount will be credited to customer account once confirmed.

Terms & Condition

1. We only collect “The RainTree” glass bottles for reuse. It will be wash, sterilize and refill.

2. Amount earned for return bottles:

Description	Size	Points earn
Essential oil amber glass bottle	5ml, 10ml	40
Hydrosol glass amber bottle	100ml	50
Facial oil/ Carrier oil	30ml, 50ml, 100ml	60

3. The points earned will be credited to the customer account and this points can be use during the next purchase from our official website.

4. The points cannot be transfer, refund for cash or any monetary of kind.

5. If glass bottles that are damage, points will not be credited to the customer account.

6. We do not bear any delivery fee for the return of the bottles. So it is recommended to accumulate the bottles before return to us.