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How to return our bottles
Step 1: Register account
Register account in our official website www.theraintree-natural.com
Step 2: Notify us prior return the bottles
Send us an email to firstname.lastname@example.org to notify us on the return of bottles and the numbers of return bottles.
Step 3: Return via postage / drop off
We collect the bottles with our label “The RainTree” only. These bottles will be reuse. They will be wash, sterilize and refill. Label you name and phone number.
6-1, Jalan Margosa SD10/4B,
Bandar Sri Damansara,
52200 Kuala Lumpur
Step 4: Credit the amount of return bottles to customer account
Once we receive the bottles, we will check the condition of the bottles. Amount will be credited to customer account once confirmed.
Terms & Condition
1. We only collect “The RainTree” glass bottles for reuse. It will be wash, sterilize and refill.
2. Amount earned for return bottles:
|Essential oil amber glass bottle||5ml, 10ml||40|
|Hydrosol glass amber bottle||100ml||50|
|Facial oil/ Carrier oil||30ml, 50ml, 100ml||60|
3. The points earned will be credited to the customer account and this points can be use during the next purchase from our official website.
4. The points cannot be transfer, refund for cash or any monetary of kind.
5. If glass bottles that are damage, points will not be credited to the customer account.
6. We do not bear any delivery fee for the return of the bottles. So it is recommended to accumulate the bottles before return to us.